An Ontario hospital network says it will conduct an “extensive review” of an incident in which an elderly Sikh patient was shaved last month without permission from him or his family and in violation of his religious principles.
The William Osler Health System said in a statement on Wednesday it is taking this situation very seriously.
“Osler strives to deliver safe and compassionate care for every patient we serve, and we are sorry and deeply concerned when we do not meet the standard our patients and their families expect and deserve,” said spokesperson Jim Schembri in the statement.
“Osler respects the religious rights and freedoms of all Canadians, and supports a positive, inclusive, and safe environment while caring for our community and each other with kindness, empathy and understanding,” Schembri said.
He said that the review of the incident would be in keeping with the health system’s quality review processes, but he cannot comment on individual experiences out of respect for patient privacy.
“Osler is continually improving processes and clinical practices to ensure all patients receive compassionate, high-quality care.”
According to the World Sikh Organization of Canada (WSO), a non-profit organization that represents Sikhs in Canada, staff at Brampton Civic Hospital shaved Joginder Singh Kaler, a patient who is a practising Sikh, on either Aug. 28 or 29 “in violation of his religious principles and personal dignity.”
Kaler had never shaved or cut his beard in his life before this incident, the organization said.
The WSO said Kaler was unconscious and could not provide consent himself. It said the hospital contacted Kaler’s family to obtain permission to shave him but his family refused the request.
In a news release on Wednesday, the WSO said it wrote to Dr. Frank Martino, CEO of the William Osler Health System, to express its shock and outrage over the “troubling incident.”
“We are shocked and deeply saddened by the incident that took place with Mr. Kaler,” WSO President Danish Singh said in the release.
“Despite specific instructions by his family not to shave him, Mr. Kaler still had his faith violated in such an egregious fashion. Given that Brampton is home to the largest Sikh population in Canada, it is inconceivable that such disregard for Sikh faith practices could occur at Brampton Civic Hospital,” Singh said.
The WSO said the incident has caused the family to be emotionally distressed during a time that is already challenging.
The WSO said it has offered to provide cultural sensitivity training to health care providers to prevent such incidents. The health system did not comment on this offer.
Shaving or removal of hair is a violation of the beliefs of practicing Sikh, the WSO said. Unshorn hair and beards are one of the five articles of faith for baptized Sikhs.
Osler includes Brampton Civic Hospital, Etobicoke General Hospital, Peel Memorial Centre for Integrated Health and Wellness, a reactivation care unit and a withdrawal management centre, according to its website.