City staff should not have mailed vacant home tax bills to more than 160,000 residents knowing most were in error, some city council members said Thursday as they voted to fix — rather than scrap — the “deeply flawed” collection process.
“This was a huge mistake that we made,” Coun. Frances Nunziata said at council on Thursday of the multithousand-dollar bills that terrified many residents unaware they must declare their home occupied every year — plus some who declared their homes occupied but were still mailed huge tax bills.
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